Refunds and Cancellation Policy

We value your satisfaction and aim to provide a smooth shopping experience. This Refunds and Cancellation Policy explains how you can cancel orders, request refunds, and return products purchased from our store.

1. Order Cancellation
- Orders can be cancelled within 24 hours of purchase or before the item has been shipped, whichever is earlier.
- Once an order has been shipped, it cannot be cancelled.
- To cancel your order, please contact us at support@[yourstore].com with your order number.

2. Returns
- We accept returns only for items that are damaged, defective, or incorrect at the time of delivery.
- Requests for returns must be raised within 7 days of receiving your order.
- Returned items must be unused, in their original packaging, and accompanied by proof of purchase.

3. Refunds
- Refunds are issued only after we receive and inspect the returned product.
- Once approved, refunds will be processed to your original payment method within 7–10 business days.
- Shipping and handling charges are non-refundable unless the return is due to our error.

4. Non-Returnable Items
The following items are not eligible for return or refund:
- Products damaged due to misuse or negligence.
- Items without original packaging or proof of purchase.
- Perishable or personal care products (if applicable).

5. Damaged or Wrong Product
If you receive a damaged or incorrect product, please contact us within 48 hours of delivery with photographs of the item and packaging. We will arrange for a replacement or refund at no extra cost.

6. Contact Us
For any questions about our Refunds and Cancellation Policy, please reach out to:
Email: support@dingooo.com